OPTION 1: Provide the required notification and pay the fees associated with cancelling and/or disconnecting your water heater as stated in your rental agreement. OPTION 2: Pay the full redemption price of your water heater as stated in your lease agreement. The redemption price can be found on your provider`s website. If not, call them. For Men-Chong Luk, frustration with Enercare began in November when their tenants were unable to get hot water due to a broken part of the hot water tank. “I was so angry,” she remembers her phone tag with Enercare customer service. If Enercare does not determine that a water heater cannot be repaired economically, a customer`s only option to cancel it is to purchase it. For example, according to Enercare`s 2019 buyback schedule, the buyback required for a 50-gallon gas water heater less than a year old would be $1,620 and $707 for a 10-year-old water heater. Based on the results of its investigation, the Bureau found that the relevant geographic markets were local and located in areas of Ontario supplied exclusively by Enbridge Gas Inc. (the “Enbridge Gas Territory”), which may be combined with Enbridge`s gas territory for analysis due to its similar market structures.

As regards the relevant product market, the Agency examined whether the market includes only gas rental water heaters or is wider, so that it also includes gas water heaters purchased through retail channels. In support of its analysis, the Bureau gathered extensive information during the course of this investigation, including competitors` views as well as evidence of consumer substitution given the significant differences in lifetime costs between rental and retail gas heaters. Although the Bureau has examined both product market definitions, it considers that, on the basis of the information currently available, the relevant product market as a whole is likely to be limited to gas rental water heaters. This view is based, inter alia, on the fact that rental water heaters have significantly higher lifetime costs for consumers than their own water heaters, after taking into account the likely installation and maintenance costs for the latter. * Offer expires December 31, 2021. Cannot be combined with other offers and is only available to new customers who enter into a new water heater, oven and air conditioning lease with Enercare Home and Commercial Services Limited Partnership (“Enercare”). We reserve the right to change or cancel this offer at any time without notice. Certain terms and conditions apply. Customers will receive a prepaid Mastercard of $500 per new installation of all natural gas water heaters, $100 per new installation of an electric water heater and $500 for all tankless installations. Private customers do not pay for the first three months of the rental period and monthly payments begin in the fourth month of the rental period. Payments will continue throughout the useful life of the water heater, oven and/or air conditioner.

See the rental agreement for full terms and conditions. In addition, for a prepaid Mastercard, retail customers can qualify for up to $300 as a refund of account closure fees that may apply if the customer leaves their current provider. Account closure fees may vary depending on the contractual terms of the provider. Terms and conditions apply. The offer is only valid in certain areas. Enercare reserves the right to modify or cancel this offer at any time without notice. Contact Enercare at 1-844-363-7227 for more details. Mastercard Prepaid cards are accepted wherever Mastercard is accepted.

Please allow 6-8 weeks for delivery of the prepaid Mastercard once the water heater, oven and air conditioning are installed. The card is issued by the Peoples Trust Company under license from Mastercard International Incorporated. ® /™Mastercard is a registered trademark and the Circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Card valid for up to 6 months; Unused credit expires at midnight EST on the last day of the month of the validity date. The terms and conditions of the card apply. ¹ The offer is only available in certain areas. Further information can be found in the general terms and conditions of the rental agreement.

®Enercare and the Design are registered trademarks of Enercare Inc. used under license. Enercare adds: “An owner is not required to rent his equipment and can buy it directly from the manufacturer or negotiate with the manufacturer.” On – which had Enercare leases for its hot water tank, air conditioner and air conditioner – was quoted at $5,000 for each unit if it bought it directly. “I did the math. It just didn`t add up,” he says. If you own a water heater, you`ll have even more money if it stops working. Extending service life means paying for regular maintenance. As a rental customer, the help you need is just a phone call for the duration of your rental, even if it needs to be replaced. When you choose CLARITY from Walker ClimateCare, you`re about to own a water heater that includes a 12-year warranty on parts and labor, scheduled regular maintenance, and a 100% satisfaction guarantee from a supplier you can trust Enercare told CBC News that it expects “the buyer or buyer`s attorney to have made the necessary requests regarding the lease, before agreeing to adopt it at closing” and that the wording of Mendola`s contract “is not in line with Enercare`s model agreements with the manufacturers”. From the moment Luk first contacted the company, it took Enercare four days to solve the problem and give back hot water to its tenants. “You want to tear your hair out,” she said.

“Once you`re in the contract, you`re stuck. There is no one else there. Correction: An earlier version of this story compared two different types of water heaters, implying that they both had the same quality and price. The story also stated that the tenant was bound to a 14-year contract – there is no fixed term (rents are for the “average lifespan” of a heater”, which is usually 14 years. Thank you for choosing Enercare as your rental water heater supplier. The Bureau considers that Enercare is likely to have the necessary market power (i.e. a dominant position) on the relevant product market. This conclusion is based on indirect and direct indicators of market power.

The information gathered in the present investigation indicates that in 2018, Enercare had a market share of around 80 % in a relevant market comprising gas-fired rental water heaters in Enbridge`s gas territory. Direct evidence of market power includes Enercare`s high internal returns and its ability to push constant price increases above the rate of inflation. This, along with Enercare`s market share, suggests that Enercare is dominant. The process is the same for homeowners who currently rent their water heater and the unit is less than 7 years old. However, rental providers can make it financially difficult to terminate your contract. If you don`t know what to do or how old your water heater is, don`t worry, give us a call, we`ll help! The evidence gathered as part of this investigation suggests that BOULC reduced Enercare`s customer switching. However, BOULC has not been shown to help Enercare maintain significantly higher prices in the form of higher rental prices or otherwise in the form of better retention offers for customers with reusable tanks. In addition, the evidence gathered during the investigation was not sufficient to demonstrate that THE BOULC had the necessary negative impact on market entry or expansion of competitors. In 2014, as part of Enercare`s acquisition of Direct Energy by Enercare, Enercare made a written commitment to the Commissioner to no longer engage in practices related to the return of water heaters, which were the subject of a dispute between the Commissioner and Direct Energy before the Court.

So she called Enercare in August 2017 and was told that her expensive bills were due to a high-quality, energy-efficient tank. At that time, she also learned that she had been locked up for 14 or maybe 18 years. OTTAWA, Sept. 19, 2019 /PRNewswire/ — Today, the Commissioner of Competition announced that he has closed an investigation into whether Enercare Inc. (Enercare), a rental water heater provider, engaged in conduct that violates the abuse of dominance provisions of the Competition Act (Act). This statement summarizes the Competition Office`s investigation and the reasons for its recruitment. A good water tank or water heater is not only about heat, but also about safety. Renting your unit may be the best choice for reliability. You get the performance and service you need as a backup when the unexpected happens. As described above, the Bureau examined whether Enercare`s return policy for water heaters and the use of boulcs constituted a practice of anti-competitive activities aimed at abusing the dominant position provisions.

If you own the house or premises where the rented natural gas water heater is located, but you do not live there, please ensure that this information is brought to the attention of the residents of the house. As a first-time buyer, Mendola admits she didn`t know how much a water heater should cost. “I paid for it for six months and my father saw one of my bills and thought it was high.” The office reviewed Enercare`s policies and practices for the return of these water heaters, such as. B Enercare agency review guidelines and Enercare return deposit policies. Specifically, the office investigated allegations that Enercare`s return depot policies caused delays because the depots were understaffed, had unpredictable hours, and/or Enercare depot staff arbitrarily refused to return the water heaters […].